Process Defined

Michael Hammer, the author of Reengineering the Corporation defined process as “an organized group of related activities that together create customer value”. Hammer notes that the difference between a process and a task is the difference between the whole and its parts. In a true process framework, all people performing a process share a common purpose and work towards a common goal. Process creates discipline and repeatability by putting individual activities into a larger framework.

When work processes break down or a process design is not fully developed staff members inadvertently carry out a series of disconnected tasks leading to customer dissatisfaction and operational inefficiencies. 

Our process results in a stronger infrastructure, enhanced employee skills, and improved customer satisfaction. For more information, click on the applicable link below: 

Process Defined

Process Redesign

Quality Improvement


Care Coordination

Regulatory Compliance - Medicaid/Medicare


Patient Centered Medical Home (PCMH)

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