Improving care coordination is one of the central themes of health care reform. It involves developing a deep understanding of what customers (patients/members) need and want and how they access or donít access services. The design must place the customer (patient/member) in the center of the process.
We have extensive experience designing and implementing care coordination strategies for populations across the country. Care coordination may involve the design of outreach programs, post-discharge follow up, and case and disease management programs.
The strategy is developed following an analysis of the population, the services available (public and private), the provider community, the organization, software capabilities, staff skills, and regulatory and accreditation requirements. Once proposed and adopted, we facilitate implementation, process design, and measurement.
When an organization is enhancing software or making a new care management software selection, we facilitate the identification of software/vendor requirements and find vendors that match the criteria. We define and evaluate existing core processes, facilitate redesign when indicated and work with the organization and software vendor supporting implementation.