Care Coordination Strategies


Improving care coordination is one of the central themes of health care reform. It involves developing a deep understanding of what customers (patients/members) need and want and how they access or donít access services. The design must place the customer (patient/member) in the center of the process. 

We have extensive experience designing and implementing care coordination strategies for populations across the country. Care coordination may involve the design of outreach programs, post-discharge follow up, and case and disease management programs. 

The strategy is developed following an analysis of the population, the services available (public and private), the provider community, the organization, software capabilities, staff skills, and regulatory and accreditation requirements. Once proposed and adopted, we facilitate implementation, process design, and measurement. 

When an organization is enhancing software or making a new care management software selection, we facilitate the identification of software/vendor requirements and find vendors that match the criteria. We define and evaluate existing core processes, facilitate redesign when indicated and work with the organization and software vendor supporting implementation. 

Our process results in a stronger infrastructure, enhanced employee skills, and improved customer satisfaction. For more information, click on the applicable link below: 

Process Defined

Process Redesign

Quality Improvement

Re-engineering

Care Coordination

Regulatory Compliance - Medicaid/Medicare

Accreditation

Patient Centered Medical Home (PCMH)


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